CANCELLATION POLICY

At Evins Cleaning Services, we value your time and ask that you respect ours as well. To provide the best service to all clients, the following cancellation policy applies to all scheduled cleaning and detailing appointments. Cancellation & Rescheduling * A minimum of 48 hours notice is required for any cancellation or rescheduling request. * Cancellations made within 48 hours of the scheduled appointment may result in a $100 cancellation fee. * Same-day cancellations or no-shows may be charged up to 100% of the scheduled service total. Lockouts / No Access If our team arrives and is unable to access the property or vehicle due to: * Locked doors * Pets not secured * Utilities unavailable * Customer unavailable the appointment may be treated as a same-day cancellation and subject to the full service charge. Deposits * Deposits for deep cleanings, move-out cleanings, or premium detailing services are non-refundable. * Deposits may be transferred one time to a rescheduled appointment when proper 48-hour notice is provided. Emergency Situations We understand emergencies happen. Emergency cancellations will be reviewed on a case-by-case basis, and we will do our best to accommodate rescheduling when possible. Weather & Company Cancellations If Evins Cleaning Services must reschedule due to severe weather, equipment issues, or unforeseen circumstances, clients will be notified immediately and rescheduled at the next available opening with no penalty. By booking a service with Evins Cleaning Services, clients acknowledge and agree to this cancellation policy. Thank you for choosing us - Jordan Evins